TERMOS E CONDIÇÕES
Booking Conditions
Reservations made are subject to availability and confirmation of payment.
To confirm the reservation, the guest must make the respective payment, in accordance with
the provisions for each accommodation.
The values of the reservation rates, deposit, cleaning fee or others, are those announced at
each moment at the page of each accommodation.
In all accommodations, a damage deposit is required to cover any damages caused to the
property and/or condominium. The retention of the deposit amount will be made at
check-in, when it is in person, or within 48 hours before the start of the reservation, via
online, when an express check-in is carried out. No amount will be charged to guests,
consisting of a retention that will not allow them to access these funds until the retention is
canceled.
If there is no damage to the property during the stay, the deposit will be canceled after
check-out using the same credit card, which will take place up to 7 days after check-out.
If the property is not in the same condition, the amount of the deposit will be retained until
payment of the damaged elements.
The reservation will be subject to cancellation if it is not possible to make an authorization
withholding the amount of the deposit, so it is important that the guest makes sure that his
credit card is valid and has sufficient funds. If it is not possible to retain the deposit, you
will be notified by email or SMS and will have 12 hours to try to use another payment
method. All prices include VAT at the legal rate in force.
Payment options
Payment for reservations can be made by American Express, Visa or MasterCard
credit card.
Guests are also subject to the special rules available in each accommodation.
Pre-check-in
Upon completion of the reservation, the reservation holder will receive an email
(santosdavilasintra@gmail.com) and/or a sms/whatsapp from 966888928 / 967869393
with reservation’s confirmation and with important explanations about the accommodation
and information about additional services (such as transfer service or extra cleaning
service).
Guests will be asked to complete an Accommodation Bulletin which is of the
utmost importance for the preparation of the stay.
The Accommodation Bulletin will request namely the time of arrival, the total number of
people staying – so that we can provide the right amount of bed linen and bath towels – as
well as mandatory information regarding foreign and border services.

Guests must indicate the exact number of people in the Accommodation Bulletin. The
number of guests specified in the reservation cannot exceed the number of guests
present
at the accommodation. If the number of guests exceeds the limit, Santos da Vila reserves
the right to require guests to leave the accommodation without any compensation or
refund of fees paid.
Santos da Vila cannot assume any responsibility for the incorrect or non-filling of
the Accommodation Bulletin.
Any attempt to alter and/or violate the original information will invalidate the Accommodation
Bulletin and will be subject to cancellation of the reservation.
Cancellation policy
After confirming the reservation, the following fees will apply in case of cancellation: a) The
guest will pay 50% of the total amount of the reservation, in case of cancellation up to 30
days before check-in.
b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less
than 30 days before the check-in date.
If an overbooking situation occurs (that is, simultaneous reservations in the same
accommodation) in the accommodation reserved by the guest, the guest expressly
acknowledges and accepts that Santos daVila reallocates the reservation in a
accommodation of the same category (in any case, ensuring that the quality of the
Accommodation provided is not inferior to the accommodation booked by the Customer),
without additional costs for the Guest, and without, for that reason, being entitled to any
compensation from Santos da Vila . Stay conditions
The reservation holder must be at least 18 years old and must stay in the accommodation
booked for the entire stay. Guests under 18 can only be accommodated if accompanied by
an adult who is the holder of the reservation.
The reservation holder must provide a valid address, a telephone contact and an
email address.
No pets (of any race, size, or age) are allowed in Santos da Vila accommodation. Santos
da Vila reserves the right to require guests to leave the accommodation without any
compensation or refund of fees paid if an animal is found inside.
Smoking is not permitted inside the accommodation.
Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen
Agreement, the accommodation of foreign citizens must be communicated to the foreign and
border services, thereby understanding all those who are not Portuguese nationals.
For the purposes of the preceding paragraph, all guests with foreign nationality must provide
all information regarding their identification, up to the maximum period of the check-in date,
through the Accommodation Bulletin.

Guests must notify Santos da Vila of any damage to the accommodation, contents,
equipment, or accessories that occurs during their stay, even if the guest considers the
damage to be regular wear and tear and not their fault. If the guest does not notify Santos
da Vila of such damages, can be held responsible for them.
Additional services
Santos da Vila offers several additional services to guests, such as private transfers,
cleaning and laundry services, cribs, tickets to various tourist attractions.
All additional services are carried out on request and are subject to availability confirmation.
Santos da Vila is not responsible for any services provided by external
suppliers. Check-in and Check-out
Upon check-in, identification documents of the person responsible for the reservation, as
well as all foreign guests, will be requested for the purpose of confirming the information
provided.
Unless otherwise agreed, the accommodation will be occupied on the check-in date between
16:00 and 22:00.
In case of late check-in – from 22:00 – check-in express service may be provided, and the
guest must confirm this possibility in advance with Santos da Vila . The express check-in
service depends on the prior full Accommodation Bulletin fill by the guests.
Check-out is until 11:00 am and all guests must leave the accommodation by the scheduled
time. Guests are kindly requested to inform the desired check-out time so that a Santos da
Vila team member can be or not present.
If the guest refuses to leave, Santos da Vila reserves the right to enter the
accommodation, remove their belongings, change the locks, and also take other
measures that may be necessary. (The guest will be responsible for the costs of any
such action).)
Any changes to the dates and times of departure and entry must be confirmed by Santos da
Vila. If there are delays, without notice and without confirmation from Santos da Vila will be
charged the amount of the security deposit a fee corresponding to the one-night rate.

Santos da Vila is not responsible for any item left inside the apartment after the guest’s
departure. Any belongings found in the apartment can be returned on request. The guest is
fully responsible for all expenses related to the process of returning their belongings.
Cleaning, sheets and towels
Accommodation will be cleaned before guests arrive. Santos da Vila basic service includes
a set of towels, bed linen and some toiletries for each booking.
Additional cleaning services and products, including linen and towel change, are available
for an additional fee.

Guests must keep the accommodation as organized and clean as possible, delivering it
at check-out in the best cleaning conditions so that Santos da Vila can receive the next
guest.
Guests should not leave the trash inside the accommodation, next to the door of the same or
outside the door of the building (when applicable) and should use the trash cans on the
street intended for this purpose.
Equipment, furniture and accommodation items
If a device does not work, or if guests are unsure how to use any equipment in the
accommodation, the guest should contact the host in charge of Santos da Vila .
Changes to the accommodation or its contents are not permitted.
All items found in the accommodation belong to the owner and should not be moved or
removed from the property during the stay.
Maintenance and special requests
Any and all problems within the accommodation (e.g., electrical problems, equipment
malfunction, water leaks) should be immediately reported to Santos da Vila by email or
telephone. Depending on the problem, the resolution can take up to 72 hours or more if
it depends on third-party services.
While respecting guest privacy, Santos da Vila reserves the right to access
accommodation at any time, if necessary, for inspections, reparations, and emergencies.
Extra beds and baby cots can be requested in advance but are limited to availability at the
moment.
Noise, Illegal Activity, Security
According to the law, the night rest period is between 10 pm and 8 am, so guests
must remain silent.
Guests should not disturb the neighbors, namely when opening or closing the door of the
accommodation or the door of the building where it is integrated (when applicable).
Reservations for illegal or immoral activities are not accepted.
The guest whose name is in the booking confirmation email will be responsible for the
behavior of the entire group and agree so agrees to avoid all illegal activity.
Guests are not authorized to invade the owner’s privacy or publish something that may allow
third parties to identify the property’s address or the identity of the owner (even if such
information is already in the public domain).
Guests are solely responsible for their own safety during their stay with Santos da Vila .
Guests should listen to any instruction or explanation provided by Santos da Vila upon
check-in.
If a guest becomes aware of something during their stay that they believe is a health and

safety risk, they should immediately inform Santos da Vila . When leaving the
accommodation, guests must make sure that they leave the gas appliances turned off, the
windows closed, the air conditioning, the central heating, and the lights off.
Responsibility
Santos da Vila service is legally limited to their accommodation and relationship with guests
during the stay. Santos da Vila will not be liable for any occurrences outside the boundaries
of the accommodation, such as cleaning and maintenance of the building, exterior noise,
construction, neighbors, or any other matter not directly related to the accommodation
itself.
Photos and descriptions of the accommodations are produced by Santos da Vila .
Minor changes in accommodation can occur in relation to the photos on the site,
without compromising their general condition or amenities.
Santos da Vila will not compensate guests, refund fees, or transfer guests to other
accommodation based on their appearance or surroundings. It is the responsibility of the
guests to ensure, before booking, that the area or neighborhood they choose to stay in is to
their liking.
Santos da Vila is not responsible for any damages caused, directly or indirectly, that may
occur during guests stay in the accommodation, such as personal injury, robbery, theft or
criminal behavior, losses due to fire or misconduct, etc. The same applies in relation to any
deficiencies in the supply of gas, electricity, water, telephone, or internet.
All robberies, thefts or any criminal behavior must be reported by guests immediately to
Santos da Vila, as well as to the competent police or judicial authorities.
Santos da Vila is not responsible for potential delays, accidents, losses or changes in
schedules or rates that are related to the services of our suppliers. Santos da Vila is not
responsible for errors and/or omissions, false statements by third parties, disputes between
a guest and a third party, or for the content of external links other than the one in which the
booking was made.
In the event that guests do not comply with these terms and conditions, or in the event of
misconduct on the part of guests, Santos da Vila reserves the right to require them to leave
the accommodation without any compensation or reimbursement of the fees paid.
Legislation and fortuitous events
This agreement is concluded between guests and Santos da Vila, which is duly authorized to
arrange the rental of the accommodation. This agreement gives guests permission to occupy
the accommodation during the period and in the agreed terms.
Guests are not tenants of the accommodation and do not hold sole ownership of the
accommodation. In the rare event that a reserved accommodation becomes unavailable due
to damage caused by any circumstances not attributable to Santos da Vila , such as water
or gas leaks, Santos da Vila will not be liable for the inconvenience caused, however, it will
take all necessary steps to move the guest to accommodation with similar characteristics.

If guests do not accept the change, the total amount (excluding costs related to the days on
which the apartment was used by the guest, if applicable) will be refunded, but neither the
owner nor Santos da Vila will be liable to guests for any additional amount in connection with
the cancellation of the reservation. Santos da Vila will not be responsible for the possible
theft of objects left in the accommodation.
Amendments and Applicable Law
Santos da Vila reserves the right to update its terms and conditions at any time as
necessary. It is responsibility of the parties that use Santos da Vila service to review these
terms and conditions in the event of a change before making a reservation.
By agreeing to use the Santos da Vila service it is understood that the guest accepts any
changes and that all parties will comply with those changes. These terms and conditions do
not affect guests’ rights.
These terms and conditions are subject to Portuguese law. The Portuguese Courts have
exclusive jurisdiction in case of legal action relating to any accommodation reservation with
Santos da Vila .